Privacy Policy

Privacy Policy

Effective Date: 23 July 2023

  1. Introduction

Welcome to [surfcoastcarpets.com.au] (“Website”), operated by [Surfcoast Carpets] (“we,” “us,” or “our”). At [Surfcoast Carpets], we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our Website or interacting with our services. By accessing or using our Website, you consent to the practices described in this Privacy Policy.

  1. Information We Collect

We may collect the following types of personal information from you:

  • Contact Information: When you place an order or communicate with us, we may collect your name, email address, phone number, and postal address.
  • Payment Information: If you make a purchase on our Website, we collect payment information such as credit card details. Please note that we do not store your complete payment information; it is securely processed by our trusted third-party payment processors.
  • Website Usage Data: We automatically collect certain information about your visit to our Website, such as your IP address, browser type, device information, and pages you visit, using cookies and similar technologies. This information helps us analyze and improve our Website’s performance and user experience.
  1. How We Use Your Information

We use the collected information for the following purposes:

  • To Process Orders: We use your contact and payment information to process and fulfill your orders and provide customer support related to your purchases.
  • To Communicate: We may use your contact information to send you transactional emails, updates, and relevant information about our products or services.
  • To Improve Our Website: We use website usage data to analyze user behavior, identify trends, and enhance our Website’s functionality and content.
  1. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

  • Service Providers: We engage third-party service providers who assist us in operating our business, such as payment processors, shipping partners, and IT service providers. These providers have access to your information solely to perform their functions on our behalf and are contractually obligated to maintain its confidentiality.
  • Legal Compliance: We may disclose your information when required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property, and that of others.
  1. Your Privacy Choices
  • Account Information: You may review and update your account information by logging into your account on our Website.
  • Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails.
  1. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee its absolute security.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our information practices. The revised Privacy Policy will be posted on this page with a revised “Effective Date.” We encourage you to review this page periodically for any changes.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

[Surfcoast Carpets] Email: [info@surfcoastcarpets.com.au] Address: [Shed 6/10 Cylinders Drive Torquay Victoria 3228]